FAQs
Ordering Products
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All our badge accessories are available to purchase directly from our website. Payment can be made using a credit card online.
We can also send over an invoice for payment by bank transfer.
For all printed badges, printed lanyards and event tech services, the best place to start is our quote form. We’ll get you a quote (usually within 1 working day) and explain the payment options that are available for your order.
All our products are carefully packaged to prevent damage during transit.
For badge accessories, fulfilment is made from our warehouse based near Slough.
Our badges are boxed in alphabetical order by last name, unless specified otherwise.
Attachments are provided separately unless you have opted for one of our more durable badge types, for which an optional assembly service is available. With the assembly service the badges are assembled in trays, with the clip or magnet attached.
Larger format badges are sent flat packed to avoid bending / damage in transit.
For UK mainland deliveries we use a guaranteed parcel delivery service (usually APC or DPD). Timed morning deliveries or Saturday deliveries can also be arranged.
We send out printed badges on a pre-noon service as standard, to allow time for following up if the courier does not deliver for any reason.
Same day delivery within London and the surrounding areas is available. Call us to discuss options.
There is no minimum order for badge accessories.
For printed badges, if the total cost of your badges (excluding artwork and data import) is less than £50 then the cost will be set at £50. So you can order less than £50 worth, but the cost may be higher.
Just telephone us on 020 8614 4134 or email [email protected]. If you are interested in a particular card or accessory then please let us know.
We can send samples of our badges. We can’t always send free samples of accessories due to the value or availability of of some items, but we’re happy to discuss all reasonable requests!
For badge production we’re best to discuss options. That’s because we may recommend a same day delivery if you’re close to us, which allows you more time to get your artwork and data together, and provides absolute certainty of delivery. If you’re further away, it will likely be a next day pre-noon service, and we’ll aim to deliver a day early for peace of mind (if your schedule permits).
For badge accessories, you’ll see options at the checkout page, which include timed (pre-noon, pre-10:30am) and Saturday deliveries.
We can ship internationally for orders over £500, depending on your destination. Please get in touch for pricing and timelines.
Payment
For accessory orders, we will require payment prior to dispatch unless you have a credit facility agreed with us.
If it is your first time with us for printed badges, then we will require a payment to cover the artwork fee, before our production team put together a badge proof. Once you have approved your artwork proof and sent over data, we will require full payment in order to commence with production. If you can, also let us know about any spares you require at this point, for any additions at your event.
We accept bank transfer, debit card and credit card payments. Unless you have a credit facility pre-agreed with us then payment must be fully cleared before despatch.
We can open an account for clients placing frequent or large orders, and for some government / public service organisations. You will need to complete our credit application, so please contact us for details.
Yes, we do accept American Express.
Badges
Our badge prices are available on our website and are dependent on your badge type, the quantity and delivery service you require.
It takes just two minutes to fill in our quote form and we’ll normally have costs back to you within a day. Or call us on 020 8614 4134 to discuss your requirements.
We offer flexible production times.
On our Standard service, we require 5 working days for artwork and 3 working days for data, prior to dispatch. For large orders please give us a call to discuss.
We also offer an Express and Super Express service. These can reduce your lead time for a cost. Let us know the parameters you’re working to and we can provide a quote to you accordingly.
It’s not unknown for us to turn around badge orders and despatch the same day. For events in the London area they can even arrive the same day. That assumes we have capacity at the time, and not all badge products can be produced that quickly. There is also an added cost for this ‘Super Express’ option.
Best give us a call to discuss. We’ve rescued many an awkward situation and will find the best solution for you.
The best way to deal with extra names is to hire an onsite printing solution. Then you’re covered for your last minute sign-ups, any walk-ins at the event, and that last minute change to the CEO’s partner’s name that they mistyped on the form!
Within reason we’ll try and accommodate last minute additions providing the artwork has been signed off and the quantity is manageable (e.g. under 50). They’ll be quoted as a separate print run.
Please note that if assembly has already begun, the names are likely to be assembled and collated separately.
Don’t worry – we’ve got this covered.
Longer delegate names, organisation/company names and positions/job titles will either be shrunk to fit, or run on to a new line if the design permits.
So go ahead and make the name big enough to be read from a distance. Badges are meant to be read easily.
If text is shrunk to fit and readability is likely to be impacted then this will normally be mentioned to you by the production team.
Your choice.
Our popular Premier Badge, comes with a hole (or holes) for a single or double ended lanyard. Need branded lanyards? We can provide those too.
Our Ultra Durable badges and EcoBadge products come with a free adhesive combined clip and pin attachment, but you can swap this out for a magnetic badge clip, a branded lanyard or a plain stock lanyard if you prefer (additinoal cost applies).
You can email artwork to us at [email protected] or send to your Conference Badges point of contact if you have one.
We accept most common file formats including PDF, INDD, IDML, EPS, JPEG, TIFF or PNG.
We can accept print-ready artwork, or if you don’t have in-house designers then you can send us the the lone assets for setting up on the badge and we’ll suggest a layout.
Guidance on where you wish the logo(s) to be placed, along with the number of fields that are to feature, will be required at this stage. If you require a specific font, this file may also need to be supplied, or a license purchased.
Don’t worry, that’s fairly common!
If you just have a few graphics but don’t have the capability to produce a badge layout in house, or if your artwork is not sharp enough, we can usually help you with this.
Artworking costs may apply, depending on the level of work needed.
As many, or as few, as you would like. We can provide simple mono-print designs to complex full colour, full bleed images.
Our badge holders are all reusable. The badges themselves are single use for the event, once printed.
We have eco-friendly biodegradable badges. Please contact us to find out more.
Yes, we have you covered on the sustainability front.
It’s generally a balance of durability vs sustainability, but even our most durable badges are 100% recyclable and biodegradable.
Take a look at our eco-friendly biodegradable badges. Please contact us to find out more.
There are choices to suit any event.
The smallest are credit card size, and the largest are A6 (which is a quarter of an A4 sheet).
Any if you really wanted something even larger, we could accommodate you.
While custom sizes are possible for badges produced in advance of your event, it may impact your options when it comes to onsite badge printing, as we have some solutions for this which depend on using one of our standard sizes.
We can offer this service, with the cost and lead time dependent on the specifications.
One big plus point for our standard sizes is that they have onsite badge printing options. If you don’t need this, then absolutely let’s go custom!
Please contact us for more information and to provide us with your event brief.
Yes. A PDF proof of your badge will be emailed to you for approval prior to production. Please note that the scan will not be colour accurate and is to be used as an indication of the layout only. If there is sufficient time before your event, then we may be able to send a hard proof out to you, for which a cost would apply.
No problem. The artwork set-up fee includes an allowance for one set of artwork amendments, without charge, so if you have changes to make after seeing your proof please ensure we are aware of all of them and be as specific as possible, as additional proofs incur costs of £20 each + VAT.
That’s actually the most common requirement of our customers. We are more than happy to accept your own design.
We charge a basic £30 for all new artwork supplied, in order to set up the initial template and provide an artwork proof.
If you are using an existing artwork that we have on file, then there will be no artwork charge.
You can indeed. Talk to your Conference Badges point of contact about how to supply these files, so that they can be matched to your attendee name data.
We can also supply onsite systems for taking ID photos and printing them to the badges for walk-ins and onsite registration.
We have products just for you.
We sell printable perforated badge sheets that you can print on with any standard printer.
For a holder-less, plastic-free solution, our plain white Butterfly Peel & Fold badges can go through a standard inkjet or other low-heat printer.
Templates for all of the sizes can be downloaded from their respective product page, including mail merge instructions. The A4 sheets can run through any inkjet printer and most laser jet ones. We always recommend running off a test sheet on standard A4 paper, to ensure that you’re happy with the badge layout.
We also can hire out our badge printers together with our BadgeX printing solution, on a long term basis, giving you full control over your printing needs. This is ideal for roadshows, a busy event calendar and for international travel.
For events we can print:
- Table name cards (‘tent cards’)
- Branded table place mats
- Luggage tags
- Branded cloakroom tickets
- Phone deposit cards (for events with confidential content, where phones are put into safekeeping during the event)
And you can also use our badge products for other purposes:
- Membership passes
- Loyalty cards
- Luggage tags
- Key tags
- Pocket calendars
If you have another purpose in mind why not run it by us. We’ll help if we can.
Printed lanyards
On our standard service, the lead time is 7 working days from the artwork proof being approved.
We also offer an express service of 3-5 working days. The exact lead time will depend on quantity, spec and current capacity.
Please contact us to discuss your requirements.
We have a minimum run of 50, with the price dependent on the quantity of lanyards. The price per unit drops significantly with quantity.
The price includes the set up of one design and full colour print, printed on one or both sides with a safety break and trigger clip. Please contact us for a quote either by email or over the phone.
- You won’t find better quality. That’s not just the print, but also the stitching and cutting.
- Most lanyards are produced in China and shipped across to the UK. Ours are produced in the UK, so you’re reducing fossil fuels used to transport them.
- Fast turnaround is available.
Onsite services
You are very much in the right place. We pride ourselves on our onsite printing solutions
We provide you with the kit to produce badges in seconds, to the same or similar standard as any pre-printed ones, so that no delegate feels like an after-thought.
All the branding is done in advance, so that the badges can be quickly printed and queues kept to a minimum.
Our onsite printing can range from a single station, for any walk-ups and additions on the day, to fully managed and integrated systems for tracking delegates in sessions and printing all attendees on-demand.
The solution scales up neatly. Our experience includes huge public events, and we can provide onsite support at your event as needed.
To talk your requirements through, give us a call on 020 8614 4134.
Your badge design is setup in advance by our technical team, with your data imported onto the laptop.
This ensures kit is ready to go, and that any WiFi outages will have no impact on the registration process when ‘live’.
Step-by-step instructions are packed with the equipment, along with a troubleshooting guide. If you are having trouble, one of our technicians can talk through the process over the phone, with remote desktop support.
For any assistance you can call 020 8614 4134 during our office hours. If remote access is required to ensure a solution, an internet connection will need to be established.
Emergency out of hours support can be provided by arrangement.
For more complicated set-ups or for a managed service, we highly recommend you take up our onsite tech support offering. Please contact us with your event brief, if you would like this service.
We can provide barcode scanners or our ScanX Android devices for attendance tracking, breakout sessions and exhibitor lead retrieval. Please get in touch for more information.
Yes.
For exhibitors we offer a simple, effective app solution called The Badge Scanner. It will record not just who visited just by scanning the QR code on the badge, but also what they expressed interest in, when they requested follow-up calls, and more.
It’s a game changer for lead capture.
Sponsors can use The Badge Scanner too, or you can hire standalone mobile QR code scanners to capture attendees as they enter a session, and pull a report afterwards.
