FAQ

Ordering Products


Q. How do I order any of your products?

All our badge accessories are available to purchase directly from our website. Payment can be made using our Google checkout service. We can also send over an Invoice for payment by bank transfer. 

For all printed badges and other personalised products please email your artwork to [email protected] with the quantity, deadline and your contact details and we’ll get straight back to you with a quote. Alternatively give us a call on 02086144134. 

Q. How are they packed?

All our products are carefully packaged to prevent damage during transit. Fulfilment is made from our warehouse based in Slough. Our badges are boxed in alphabetical order by last name, unless specified otherwise. The badges are either collated in plastic or foam trays, if you have opted for our assembly service. Larger format badges are sent flat packed.

Q. How do you send out my order?

For UK mainland deliveries we use a guaranteed parcel delivery service which operates Monday to Friday. Saturday deliveries can be arranged, please telephone for details and costs. We also have a pre-noon service and send out printed badges on pre-noon as standard. 

Q. Do you have a minimum order?

Yes. For accessories orders we charge a service fee of £3.50 + VAT if the goods total less than £25.00. For printed badges, our minimum order run is 50 badges or an order value of £90.

Q. How do I request a free sample pack?

Just telephone us on 02086144134 or email [email protected]. If you are interested in a particular card or accessory then please let us know.


Payment


Q. When is the balance of payment due?

For accessory orders, we will require payment prior to dispatch.

If it is your first time with us for printed badges, then we will require a payment to cover the artwork fee, before our production team put together a badge proof. Once you have approved your artwork proof and sent over data, we will require full payment in order to commence with production. If you can also let us know about any spares you require at this point, for any additions at your event. 

Q. How can we pay?

We accept bank transfer, debit card and credit card payments. We also accept cheques, but require payment 10 working days prior to dispatch for bank clearance. 

Q. Can I open an account and pay on invoice

We can open an account for clients placing frequent or large orders. You will need to complete our credit application, so please contact us for a credit application form.

Q. Can I pay with American Express.

Yes, we do accept American Express.


Badges


Q. How much do your name badges cost?

Our badge prices are available on our website and are dependent on your badge type, the quantity and delivery service you require. Just ask for a quote at [email protected], or call us on 02086144134 to discuss your requirements. 

Q. How long will it take to print?

On our standard service, we require 5 working days for artwork and 3 working days for data, prior to dispatch. For quantities of 500 and higher, we typically require 10-14 working days lead time from proof approval. This is for the background print, with personalisation remaining on the standard 3 working days. For large orders please give us a call to discuss.

Q. How quickly can you get my badges to me?

For urgent orders we offer an express service. This can range from 1-4 working days, depending on availability with the production team. For express orders it's best to give us a call to ensure that this can accommodated. Please note that production time of badges is dependent on the process selected and quantity. Our express service will be at additional cost.

Q. What if I have extra names?

We can accept an additional 50 names 24 hours prior to dispatch. Any additional names over this will incur an additional data import fee of £20. Please note that if assembly has already begun, the names are likely to be assembled and collated separately. 

Q. What if I need very long names printed on the badges

Longer delegate names, organisation/company names and positions/job titles will run on to a new line, in cases where this is not possible the font size will be shrunk to fit the printable badge area accordingly. If readability is likely to be impacted then this will be mentioned to you by the production team. 

Q. What attachments do you provide with the badges?

Our badges come free with an adhesive combined clip and pin attachment. Other attachments that can be used are magnets, strap clips and stock/printed lanyards. The badges can be either slot punched or inserted into clear flexible holders. These other attachment types will be charged and set out in your quotation. 

Q. How do I send artwork?

You can email artwork to us at [email protected] or send directly to your account manager or print contact. 

Q. What file formats do you accept?

We accept PDF, EPS, JPEG, TIFF or PNG. We can accept print-ready artwork or the lone assets for setting up on the badge. Guidance on where you wish the logo(s) to be placed, along with the number of fields that are to feature, will be required at this stage. If you require a specific font, this file may also need to be provided. 

Q. If I cannot supply finished artwork what do I do?

If you have none, or if your artwork is not sharp enough, we can help you with this. Please note that this may be chargeable. 

Q. How many colours can we have?

As many, or as few, as you would like. We can provide simple mono-print designs to complex full colour, full bleed images.

Q. Are your badges reusable?

Our badge holders are all re-usable. The badges themselves are single use for the event. We have an eco-friendly biodegradable option. Please contact us to find out more. 

Q. What size are your badges?

Our credit card badges are 86mm by 54mm and can be printed in landscape or portrait orientation. We also have an A6 format, for those events, which need more information to feature, which can then be inserted into clear holders. To avoid the use of holders, we have butterfly badges, which peel off an adhesive sheet and stick together to form the name badge. These contain a euro-slot at the top for lanyard attachment and provide an excellent onsite solution. The size for these are 112mm by 98mm and A6 (148mm by 105mm). 

Q. Will I see an artwork proof before the cards are printed, to ensure my instructions have been understood?

Yes. A scanned proof of your badge will be emailed to you for approval prior to production. Please note that the scan will not be colour accurate and is to be used as an indication of the layout only. If there is sufficient time till your event, then we can post a hard copy out to you.

Q. What if I don't like the design or a mistake has been made on the proof?

No problem. The artwork set-up fee includes an allowance for one set of artwork amendments, without charge, so if you have changes to make after seeing your proof please ensure we are aware of all of them and be as specific as possible, as additional proofs incur costs of £15 each + VAT.  

Q. What if I have my own design in mind?

We are more than happy to accept your own design. We charge a basic £30 for all new artwork supplied, in order to set up the initial template and provide an artwork proof. If you are using an existing artwork that we have on file, then there will be no artwork charge. For edge-to-edge designs, there will need to be 3mm of bleed supplied. 

Q. Can I have photos on the badges?

For sure. These will need to be supplied with the same aspect ratio and with each image file matching the name that's supplied in your datasheet e.g. sam_adams.jpg

The photographs will need to be supplied at a high resolution, to ensure a high print quality. 

Q. I want to print my own badges, how can I do this?

We sell printable perforated badge sheets, for a DIY solution. Templates for all of the sizes can be downloaded from their respective product page, including mail merge instructions. The A4 sheets can run through any inkjet printer and most laser jet ones. We always recommend running off a test sheet on standard A4 paper, to ensure that you're happy with the badge layout. 

We also can hire out our printers on a long term basis, for full control over your printing needs. This is ideal for a busy event calendar and for international travel. 


Other Printed Products


Q. How much notice do you need for printed lanyards?

On our standard service, the lead time is 7 working days from the artwork proof being approved. We also offer an express service of 5 working days. Please contact us to discuss your requirements. Just to note that payment is required prior to commencing production.

Q. How much do printed lanyards cost?

We have a minimum run of 50, with the price dependent on the quantity of lanyards. The price includes the set up of one design and full colour print, printed on one or both sides with a safety break and trigger clip. The fabric can either be a width of 15mm or 20mm. Please contact us for a quote either by email or over the phone.

Q. Do you print badges at a bespoke size?

We can offer this service, with the cost and lead time dependent on the specifications. Please contact us for more information and to provide us with your event brief.

Q. Do you only print name badges for networking?

We print a variety of other credit card style cards, including; VIP cards, membership passes, loyalty cards, luggage tags, key tags, pocket calendars and key tags. If you have another purpose just let us know!


Onsite Support


Q. I need to print badges for delegates onsite at my event. Can you help?

We pride ourselves on our onsite solution and ensure that the badges printed through our hired equipment are indistinguishable from the pre-printed ones. All the branding is done in advance, so that the badges can be quickly printed and queues kept to a minimum. Our onsite printing can range from a single station, for any walk-ups and additions on the day, to fully managed and integrated systems for tracking delegates into sessions and printing all attendees on-demand. To talk your requirements through, give us a call on 02086144134. 

Q. How do I know how to set-up the equipment.

Your badge design is setup in advance by our technical team, with your data imported onto the laptop. This ensures that any Wifi outages will have no impact on the registration process when 'live'. Step-by-step instructions are packed with the equipment, along with a troubleshooting guide. If you are having trouble, one of our technicians can talk through the process over the phone. 

Q. What if something goes wrong with my onsite equipment.

For any assistance you can call 02086144134 during our office hours. We also provide our technicians' mobile numbers within the troubleshooting guide. If remote access is required to ensure a solution, a Wifi connection will need to be established. 

For more complicated setups or for a managed service, we can offer onsite support. Please contact us with your event brief, if you would like this service. 

Q. I would also like to record attendances, can you provide this?

We can provide barcode scanners for attendance tracking, breakout sessions and exhibitor lead retrieval. Get in touch for more information. 



© www.conferencebadges.co.uk

Conference Badges Ltd, Unit 1, Parc House, 25-27 Cowleaze Road, Surrey KT2 6DZ. Registered in the UK No. 8526806


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