FAQ

Ordering products

Q. How do I order any of your products?

All our badge accessories are available to purchase directly from our website. Payment can be made using our Google checkout service.

For all printed badges and other personalised products please email your artwork to hooyang@dataflowevents.co.uk with the quantity, deadline and your contact details and we’ll get straight back to you with a quote. Alternatively call us free on 0800 082 1448

Q. How are they packed?

All our products are carefully packaged to prevent damage during transit. Our badges are boxed in alphabetical order by last name unless specified otherwise.

Q. How do you send out my order?

For mainland UK deliveries we use a guaranteed parcel delivery service which operates Monday to Friday. Saturday deliveries can be arranged, please telephone for details and costs.

Q. Do you have a minimum order?

Yes. Minimum order of 10 badges or a minimum order value of £40.

Q. How do I request a free sample pack?

Just telephone or email us, or fill in the request form and we will send one to you. If you are interested in a particular card or accessory then please let us know.

Q. What does the sample pack contain?

A full price list of our badges and our most popular accessories, an example of each printed badge type and any other accessory on request.

 

Payment

Q. When is the balance of payment due?

Once you have approved your artwork proof, we require the full payment in order to proceed to production.

Q. How can we pay?

We can accept cheque, bank transfers, debit card and credit card payments.

Q. Can I open an account and pay on invoice

We can open an account for clients needing frequent or large orders. You will need to complete our credit application. Please contact us for a credit application form.

Q. Can I pay with American Express.

Unfortunately we cannot accept American Express.

 

Badges

Q. How much do your name badges cost?

Our badge prices are available on our website and are dependent on your badge type, the quantity and delivery service you require. Just ask for a quote or call us on 0800 082 1448 to discuss your requirements.

Q. How long will it take to print?

We normally require a minimum production time of 2 days for quantities of 500 and below. Please call us to enquire about larger quantities.

Q. How quickly can you get my badges to me?

We normally require 1 day for a proof and once approved we can have you badges printed and dispatched in 2 working days. If you have a very urgent order we can offer an express service and even complete your badges in 1 working day.

(Production time of badges is dependent on process selected and quantity. Our express service will be at additional cost.)

Q. What if I have extra names?

We can accept additional names and data up until 12pm the day before dispatch. However this may incur an additional data import fee of £20.

Q. What if I need very long names printed on the badges

Longer delegate names, organisation names/company names, positions/job titles etc will run on to a new line, in cases where this is not possible the font size will be shrunk to fit the printable badge area accordingly.

Q. What attachments do you provide with the badges?

Our badges come free with an adhesive combined clip and pin attachment. Other attachments can be purchased from our website.

Q. How do I send artwork?

You can email artwork to us at hooyang@datafloweevnts.co.uk

Q. What file formats do you accept?

We accept PDF, EPS, TIFF and Jpeg
Click here to download our artwork guide

Q. If I cannot supply finished artwork what do I do?

If you have none or if your artwork is not sharp enough, we can help you with this. (There may be a charge for this.)

Q. How many colours can we have?

As many, or as few, as you would like. We can provide simple mono-print designs to complex full colour, full bleed images.

Q. Are your badges reusable?

Our badge holders are all re-usable. The badges themselves are single use for the event. Our badges are all printed on fully bio-degradable plastic.

Q. What size are your badges?

86mm by 54mm

Q. Will I see an artwork proof before the cards are printed to ensure my instructions have been understood?

Yes. A scanned proof of your badge will be emailed to you for approval before production (please note that the scan will not be colour accurate and is to be used as an indication of the layout only) and if you are not in a hurry then we can post it out to you.

Q. What if I don't like the design or a mistake has been made on the proof?

No problem. The first set of amendments to your artwork are free of charge. (If it’s still not right then we are happy to make as many revisions as needed but this may be chargeable)

Q. What if I have my own design in mind?

We are more than happy to accept your own design. (We charge a basic £30 for all new artwork supplied, this is to set the initial template and includes a first free proof. £30 would be discounted from future orders of the same badge)

We can accept your artwork either on computer disc or by e-mail. Please see our artwork guide for file compatibility.

Q. Can I have photos on the badges?

Yes, we can print photos. For badges we recommend printing on our Digital plus badges for high definition images.

Q. I want to print my own badges, how can I do this?

We sell DIY printable paper badge sheets or you can hire badge printing equipment from us.

Other printed products

Q. How much notice do you need for printed lanyards?

Pre-printed lanyards can take between 10 days to 6 weeks depending on your design and quantity. Please contact us to discuss your requirements.

Q. How much do printed lanyards cost?

The cost of printed lanyards is dependent on your requirements. Please contact us for a quote.

Q. Do you print badges other than credit card size?

Yes we can provide this service. The cost and lead time depend on the specifications. Please contact us for more information.

Q. I need metal name badges can you do this?

Although not a generic product we can offer this, please contact to discuss your requirements.

Q. I need VIP cards, can you print this?

Yes our badges are simply printed on credit card sized plastic cards they can be used as VIP cards, luggage tags, key tags etc.

Onsite support

Q. I need to print badges for delegates onsite at my event. Can you help?

Yes we can! We can provide a range of easy to use onsite solutions. Just call us on 0800 082 1448 for more information

Q. How do I know how to set-up the equipment.

Our onsite system is simply to use. Step by step instructions will be packed with the equipment.

Q. What if something goes wrong with my onsite equipment.

For any assistance with the equipment you can call 0800 082 1448 during our office hours.

You can request for someone to be onsite. This would be additional costs.

Q. I would also like to record attendances, can you provide this?

Yes, we also have barcode scanners for rental. Please contact us for more information.



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Conference Badges Ltd, 2 High Street, Teddington, Middlesex, TW11 8EW. Registered in the UK No. 8526806


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